We use VeriSign as our credit card gateway:
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The VeriSign Secured Seal makes it possible for online shoppers and other visitors to this site to do business and share information free of worry. That is because they know you have been approved by VeriSign to protect their credit card and other confidential information with industry-leading SSL encryption.
We use Bank Of America for our merchant account. On your credit card statement any order will be displayed as: BETTERHEALTHYSKIN followed by our telephone number.
Processing an Order
Orders are shipped within 48 hours (not including weekends or holidays) of placement. In-stock merchandise is then shipped via USPS, Priority Mail. USPS, Priority Mail delivery times vary between 3-5 business days. Company policy allows for up to a two week delivery period. Should an order not be received within two weeks from order placement, please contact our delivery desk for investigation.
Please note that on occasion, our offices are closed for holidays. Order processing and shipping do not occur during these closures and this may add time to the delivery process. If our offices are closed, the website will have the information posted in the checkout section. Cancellation of orders due to shipping delays must comply with BHS "Order Cancellation" policy listed below.
If, for any reason, the products cannot be shipped due to back order status, you will be given the option to cancel your order.
Order Cancellation/Refusal
You may cancel your order at anytime, prior to shipping, at no cost to you. If an order is cancelled after it has been shipped or is refused upon delivery, the customer is responsible for shipping costs and a 10% restocking fee. The restocking fee is calculated at 10% of the product total (shipping costs and/or taxes, if applicable, are not included in this calculation). Shipping charges are not refundable on orders cancelled after shipment or refused upon delivery. If the order was greater than $99 and obtained free shipping the refund is calculated less $10.85 to cover original shipping costs. Order must be returned and received at our offices, in resellable condition, prior to refund being issued.
Order Specifics
Upon completing your order you will receive an order confirmation. This confirmation includes an order number. Save your order number and refer to it if you need to contact a Customer Service Representative.
How to Change Your Order
If you find that you have made an error in ordering, please notify us immediately by e-mailing customer service. Please note that if your order has not yet been processed, we may be able to correct it. However, this is not a guarantee and if the merchandise has already been shipped, we will be unable to modify any portion of your order. Do not forget to give us your full name and order number with any correspondence.
Paying with Credit Card
We accept only credit card payments for online orders. Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file. Your purchase will appear on your statement as BETTERHEALTHYSKIN.
Sales Tax
We collect sales tax for the state of Louisiana. All orders shipped to this state will have sales tax automatically added to the total. All other states in the US and other country’s will not be charged sales tax.
Order Status
If you have previously established an account with BHS you may check your order status by clicking on the My Account link. Once you have logged in to your account you will be able to modify your account profile and view past orders:
My Account
Edit My Profile
View Order & Status History
Access My Wish List
Manage Address Book
If you still have questions about your order you may contact our customer service department.
Shopping Help
How to Shop
When you find an item you want to buy, just click on "Add to Cart” to automatically place the item in your shopping cart.
How to Update Shopping Cart
To remove an item from the shopping cart, click Remove. To change the quantity of an item, change the number displayed in the Quantity field and then click Update.
Coupons are entered in the Coupon Code field. Click apply to apply the discount.
When you’re done shopping and have everything you want, click on the "update" button and then click on "checkout".
"Ship To" and "Bill To" Information
Tell us where you want us to ship your merchandise. You must include your First and Last Name, Street Address, City, State, Zip Code and Country. Please refer to our Customer Service Policy to determine whether or not we can ship products internationally.
If the address where your credit card company sends your monthly statement is different from the address where the merchandise is being shipped, check the "Check if different" box and complete the boxes for First and Last Name, Street Address, City, State, Zip Code and Country. We request your phone number so we can contact you if any issues or questions regarding your order.
We require an e-mail address so that we can send you an electronic receipt or to contact you about the status of your order. If you do not want to receive promotional e-mail messages please click the box entitled "Check this box if you do not wish to receive special promotional mailings". When you’re done completing this information, click on the "continue" button.
Payment Information
Confirm your "Ship To" and "Bill To" addresses are correct. If the information is incorrect simply click on the "change address" button.
Review your order to ensure that the items you want to purchase are correct. If the information is incorrect go to the top of the screen and click on the button "return to shopping cart" to correct your order.
Select the shipping method you want us to use to send your order. If you change the shipping method simply click on "update" to recalculate your order.
If paying with a credit card enter your credit card billing information including the name of the card, credit card number, 3 or 4 digit security code and expiration date.
Click on the "check out" button to finalize your order.